Technology projects should align with the business goal: Bhaskar Ghosh

Technology projects should align with the business goal: Bhaskar Ghosh


Bhaskar Ghosh, Accenture’s main system officer, handles all factors of the company’s approach and investments, such as ventures and acquisitions and Accenture Analysis. In his new e book The Automation Benefit, Ghosh describes how automation is effective, inherent problems, and how to look for a return on financial investment from automation. Much more importantly, he points out why automation really should not be taken care of as just a technology problem.

In an job interview, Ghosh talked about his book and explained how intelligent automation, which requires the application of clever devices that leverage numerous synthetic intelligence (AI) systems, can also evolve their possess abilities to recognize complications and determine out how to address them for enterprises. Edited excerpts:

Estimates demonstrate that enterprises have automatic only 15-20{ed906f1bfc743ab77ee5075e027942f1cda4f21ffa4bfb00196296b172ab00c6} of what can be automatic. Although enterprises are experimenting with clever automation, why are they not deriving the comprehensive benefit?

When we communicate about automation, we chat about driving the 4 aspects—cost, scale, top quality, and efficiency. But in today’s context, the elementary expectation is different. What we are expecting in the foreseeable future from automation is to travel differentiated activities for the consumers, greater conclusion generating, and most importantly, to aid grow business enterprise. Now, this is possible, and this is pushed basically by some of the new technologies which have noticeably made more than the previous few several years, this kind of as cloud, details, artificial intelligence (AI) and equipment discovering (ML).

When we commenced chatting to our distinctive shoppers, to our shock, we figured out that they now comprehended the electrical power of info and synthetic intelligence. Most of them have accomplished some prototypes that have also been thriving. The challenge is that they are getting stuck in shifting from prototype to scale at the company degree. After you do that, then you will find that the share that you have referred to will appreciably boost.

Let’s talk about some prevalent limitations to employing automation as reviewed in the ebook, these kinds of as expertise and expertise lack, cultural resistance in corporations, fears of job decline, out-of-date insurance policies, unclear metrics, and no roadmap or strategic system.

It is pretty essential to fully grasp the barriers and what stops the implementation even when the management is committed and desires to commit. Once you use an artificial intelligence-based technique, the facts acts as a backbone. One of the obstacles arrives from legacy systems—a great deal of the time, the knowledge sits in different methods and really don’t chat to each individual other.

The other big barrier is the culture and the human aspect of it. A large amount of time, individuals assume that automation is a technology task when it is in fact a modify administration task. You can convey loads of know-how, but persons need to embrace that in the business to be successful.

The third point is the clarity in the scope. Any know-how undertaking has to align with the organization target mainly because that full paradigm has shifted, and it is no for a longer period just about cost-slicing. It is about reworking the business enterprise and greater selection-creating that will effect it. So, one demands to understand the areas the place financial investment is necessary and the ideal challenge that can get the quick end result that is measurable. To get over some of these obstacles, a single desires to recognize and choose proactive techniques in any other case, you will come across there is passive resistance, sometimes energetic resistance.

What are your thoughts on myths about automation, this sort of as not seeking to be the 1st or pondering of automation as a 1-time job?

A large amount of the time, men and women believe automation is a a person-time project. Today’s automation is pushed by synthetic intelligence, where by the program learns and will become more smart the a lot more you use it. It is a continual undertaking. You require to make sure your info is not biased, and your process carries on to behave ethically. These obstacles are critical to realize and put into action.

We at Accenture experienced an option to put into practice this at scale inside of our firm. We realized that when you test to put into practice at scale, it is not just engineering you will need to think about all facets of implementations. Otherwise, it will under no circumstances be productive.

How should really providers consider return on expenditure (RoI) from intelligent automation?

When you start out an automation venture, you have to have to make positive that the RoI is distinct. It is not implementation for the sake of it. Every firm has a different mechanism. Occasionally, RoI is not calculated strictly if it’s an interior venture. We need to put some checks and balances even in inner jobs like what we do for our shoppers for the external job. So, the RoI is locked in the starting, and we try to deliver that RoI at the close of the job.

We to start with attempt out a lot of jobs internally. For just about every software, we feel there ought to be a obviously-outlined aim that will drive the final result. In the earlier, it was just the expense. But now, we are not speaking about productiveness enhancement only.

We are conversing about increasing the company. Because the full paradigm of automation is unique now, the enterprise outcome is the initial point just one really should outline in advance of investing in automation tasks.

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