Plume’s pioneering Software program-as-a-Service (SaaS) Expertise Administration Platform permits Communications Service Suppliers (CSPs) to optimize buyer expertise and ship extremely customized cloud- and AI-driven WiFi companies to broadband subscribers world wide.
SAN ANTONIO, Sept. 29, 2022 /CNW/ — Primarily based on its current evaluation of the good home-as-a-service trade, Frost & Sullivan acknowledges Plume®, the customized communications companies pioneer, with the 2022 International Buyer Worth Management Award for delivering immense worth to its new and present clients. Plume’s cloud-based platform permits broadband service suppliers to ship high-value digital companies to each small companies and residential broadband subscribers.
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By leveraging an open-source, cloud-based framework––OpenSync™––Plume facilitates the accelerated deployment of progressive companies for good houses and small companies with self-optimizing WiFi, flawless connectivity, strong safety, superior customization, and extra. Plume’s SaaS Expertise Platform makes use of subtle synthetic intelligence (AI) to realize a novel understanding of a consumer’s units, community, and surroundings, to personalize the companies to their distinctive necessities. From its complete analysis, Frost and Sullivan believes that Plume brings an unmatched aggressive edge to the good home-as-a-service market.
This technological edge and progressive considering have enabled Plume to face out within the market and construct a powerful and rising buyer base of over 41 million places worldwide1. The corporate aggressively drives market development by regularly optimizing its operations and product choices, evidenced by its sturdy and various buyer base, which right now stands at over 275 service suppliers, spanning greater than 30 nations the world over.
Plume’s platform offers entry to a collection of companies corresponding to HomePass™, WorkPass™, Haystack™, and Harvest™ that assist CSPs to deal with consumer ache factors and assure a seamless end-to-end buyer expertise, and by leveraging knowledge and insights that energy cutting-edge administration instruments and analytics and supply helpful market insights.
“On the middle of Plume’s platform is OpenSync, an open-source framework that decouples companies from CPE {hardware} to deliver service suppliers freedom, selection, and big operational flexibility and effectivity. The corporate’s cloud-first method is exclusive amongst its friends, and its continuous funding in new ventures, know-how, and partnerships develop its attain and product enhancement to ship excellence and worth to its clients,” stated Anirudh Bhaskaran, Business Principal at Frost & Sullivan “Plume impressively maps its companies, options, and product construction by way of its web site, giving present and potential shoppers a streamlined, digestible, and in-depth concept of its capabilities.”
By means of its customer-centric method, Plume strives to function on the guiding philosophy that its success depends on superior buyer satisfaction. This ethos strongly characterizes the corporate’s each day practices to construct long-lasting, reliable, and dependable relationships with its clients.
Moreover, Plume successfully integrates buyer suggestions into its total strategic choices and enterprise plans to optimize its development alternatives.
“Plume meets with shoppers to evaluate their particular wants and develop tailor-made options with roadmaps for seamless execution. This foundational method establishes ongoing belief with clients for long-lasting relationships,” famous Bhaskaran. “Moreover, the answer has an ultra-reliable infrastructure with strict service-level agreements. Put up-deployment, Plume offers quick follow-up assist: 24/7 availability, a 60-day trial interval, correct workers coaching and training, and advertising and marketing toolkits.”
Annually, Frost & Sullivan presents this award to the corporate that demonstrates excellence in implementing methods that proactively create worth for its clients, specializing in enhancing the return on the funding that clients make in its companies or merchandise. The award acknowledges Plume’s distinctive deal with augmenting its clients’ worth past merely good customer support, resulting in improved buyer retention and buyer base growth.
Frost & Sullivan Finest Practices awards acknowledge corporations in numerous regional and international markets for demonstrating excellent achievement and superior efficiency in management, technological innovation, customer support, and strategic product growth. Business analysts evaluate market individuals and measure efficiency by way of in-depth interviews, analyses, and in depth secondary analysis to determine greatest practices within the trade.
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About Plume
Plume® is the creator of the world’s first SaaS expertise platform for Communications Service Suppliers (CSPs) and their subscribers, deployed in additional than 41 million places globally. As the one open and hardware-independent, cloud-controlled resolution, Plume permits the speedy supply of latest companies for good houses, small companies, and past at huge scale. On the entrance finish, Plume delivers self-optimizing, adaptive WiFi, cyber-security, entry and parental controls, and extra. CSPs get strong data- and AI-driven back-end purposes for unprecedented visibility, insights, assist, operations, and advertising and marketing. Plume leverages OpenSync™, an open-source framework that comes pre-integrated and supported on the main silicon, CPE, and platform SDKs.
Go to plume.com, plume.com/homepass, plume.com/workpass, and opensync.io.
Comply with Plume on LinkedIn and Twitter.
Plume and OpenSync are both emblems or registered emblems of Plume Design, Inc. Different firm and product names are used for informational functions solely and could also be emblems of their respective house owners.
1 Areas embrace good houses and small companies
SOURCE Frost & Sullivan
